What is INZ afraid of?
Posted by Iain on July 24, 2020, 1:27 p.m. in Immigration New Zealand
The plot thickens.
Just what is going on with the processing of skilled migrant cases?
I received pushback this week from a senior Immigration Manager demonstrating one thing these people clearly do not appreciate is being questioned or held to account.
A problem I suggested in return might be easily solved if they publicised accurate and timely information on their website. They do not. Why?
We have learned under various applications made under the Official Information Act that:
1. On July 2 INZ actually only had 427 skilled migrant resident (SMC) visa cases that met their priority processing criteria (high salary or occupational registration). I had been told there was 900 at the same time by a senior manager who should have known the number.
2. INZ appears to have around 70 case officers assigned to process skilled migrant (points) cases and residence from work/talent visas.
3. There is a priority queue within the priority queue (used for training up inexperienced officers and ‘efficiency improvements’ - translation - meeting kpis and not looking completely useless)
4. There is 14,000 SMC applications (covering around 28,000-30,000 people) sitting in the queue to be processed at the time of writing
5. No Expressions of Interest are being selected - we were told during lockdown ‘no boots on the ground’ was the reason. The boots have been back on the ground now for around six weeks but still no pool draws. I am advised there’s around 3000 EOIs sitting in the pool currently. No invitations to apply for residence have been made for three months - so there’s little no new work adding to the queue.
6. The Government has a target of around 25,000 resident visa approvals between Jan 2020 and June 2021.
7. At IMMagine we have had four residence cases over the past week or so where we have been advised the case officer is happy with the evidence and arguments and moved to an internal INZ second person (quality and accuracy) check for sign off and the application has been sent back to the case officer because the more experienced officer has found fault with the first officer’s assessment. This is unprecedented in our experience. The officer training doesn’t seem to be going that well.
8. The (now former) Minister of Immigration has as recently as ten days ago advised publicly that both priority and non priority queues are moving. The last non-priority case allocated for processing was receipted on 20 December 2018 (not 2019). Snails also technically move - doesn’t mean they will get anywhere any time soon…
What does all this mean to those waiting and wondering what is happening with their applications?
There is more people in the system than places available under the programme but only by the 10% variance allowed for. That hardly supports the notion that ‘demand’ for places is outstripping the ‘supply’ as the Minister and senior bureaucrats keep telling the world is the reason for the queue not getting shorter.
INZ Managers either do not know what is happening on their watch, how many cases representing priority and non-priroty are sitting in their queue or they are not telling the truth about it. I don’t think they are lying.
On the face of it when senior managers tasked with overseeing the ‘queue’ cannot advise us how many cases meet priority criteria and their Head Office Managers confirm that teachers and health care workers are being prioritised for training purposes, you know you’ve got a problem.
I don’t know how the number of officers is split between SMC processing and Residence from Work (I couldn’t get a straight answer) but given there’s probably 10 SMC cases for every one of the latter, that suggests there should be roughly 60 immigration officers processing the priority cases.
If there really was only 427 SMC priority cases sitting in the queue on 2 July as the Government advised under an OIA request, that means each officer would get roughly 7 cases. Seven! I also don’t know how long it would take an officer to process a case but let’s be generous and say, eight hours. That suggests the queue should be pretty much gone within a week.
So why, contrary to the Government’s statements that both queues are moving is there no evidence of it among the advising community which handle something like 40% - 50% of all cases in the system? The reports I am receiving are consistent - none of the corporate advising community is seeing any non priority cases being allocated for processing beyond a small number that have been ‘escalated’ through a strange process called EVE. I was told by a Visa Operations Manager these numbers are ‘very small’ and ‘rare’.
So what exactly are the case officers doing all day?
They can’t all be cutting their teeth on teacher applications.
Why can’t INZ (and the Government) just be honest with us all?
Are they hiding something because this maths and the experience of our industry just does not add up?
I am not suggesting there’s wholesale lying going on but the only other explanation is the government and the senior management of INZ do not know what is really happening in the branches and on the ground. I am not sure which is worse.
Senior managers can whine at those of us pushing for answers about what the numbers really are or they could get their act together and publish the real numbers. Don’t they want to know how they are performing?
I am calling on INZ to publish (accurately and I’d suggest weekly) in one place on their website:
1. The number of SMC cases sitting in their yet to be allocated queue
2. The number of residence from work cases sitting in the queue
3. The number of priority cases within that number (1) above
4. The number of priority SMC cases approved and declined weekly
5. The number of non-priority SMC cases approved and declined weekly
How hard could that be? If we had those five simple metrics we could all stop firing off OIA requests tying up time of low level functionaries in Wellington who I know are often being asked the same question multiple times.
Wouldn’t it be in everyone’s interest, not least the Government's, to provide this snapshot each week when it is the government and INZ trying to convince the world, against all the evidence that the problem is demand for visas exceeding the supply of them?
What are they all so afraid of?
Until next week
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Frustratingly slow progress from INZ combined with a fair bit of smoke and mirrors with helpless immigrants and their agents barking with no bite.
It just seems that the more things change....the more they stay the same. Thanks for the update Iain as it must be difficult to find any sort of hope and writing material in this beaurocratic mess for your clients.
Wanna just say I like your disponibility to take us in Australia